- Order Processing
Orders are generally processed after payment has been successfully received. Processing times may vary depending on product availability, preorder status, order volume, holidays, shipping destination, and fulfillment requirements.
If a product is a preorder, the expected shipping or fulfillment timing will be communicated on the applicable product page or during checkout.
- Shipping
Available shipping methods, destinations, shipping charges, and estimated delivery times will be displayed during checkout where applicable. Delivery estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, customs, natural disasters, or other events outside our reasonable control may affect delivery.
- Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
- International Orders
Where international shipping is offered, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
- Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at contact@LucasHeffner.com. Please include your order number, a description of the problem, and photographs of the product and packaging where relevant.
- Returns
Unless otherwise stated on the applicable product page, eligible physical products may be returned within 30 days of delivery.
To be eligible for a return, products should generally be unused, in their original condition, in their original packaging where applicable, and accompanied by proof of purchase.
Certain products may not be eligible for return where permitted by law, including personalized products, downloadable digital products, products that have been used, and products that cannot reasonably be resold for hygiene or safety reasons.
- Return Shipping
Unless the product is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs. We recommend using a trackable shipping method when returning an item. We are not responsible for items lost during return shipping when the customer is responsible for the return.
- Refunds
Once an eligible return has been received and inspected, we will determine whether the return qualifies for a refund. Approved refunds will generally be issued to the original payment method. Original shipping charges may be non-refundable except where required by applicable law or where the return is due to our error.
- Exchanges
Where practical, we may offer exchanges for defective, damaged, or incorrectly shipped products. Availability of replacement products may affect whether an exchange can be provided.
- Contact
For shipping, return, or order questions, contact contact@LucasHeffner.com.